Retail Sales Rep...your pay, it should go up YOY but instead it keeps going Down Down Down! - Retail Sales Representative Verizon Employee Review

2.0
Jul 14, 2014
Recommend
CEO approval
Business outlook

Pros

Great 401K, medical, dental, etc coverage from Day 1, thats how they trap you Great friends made as a sales rep Great training Great service makes it easier to sell based on reliability Used to enjoy going to work, had a a smile on my face and a skip in my step on the way to work...that was 2+ years ago

Cons

Verizon Wireless is going downhill..all of a sudden 2 yrs ago drastic changes started.. Pay - when I started base+commission was 65k+, it has gone down every year since, 2012 - 60k, 2013 - 54k and 2014 was trending for under 50k...and thats for a top performer. I thought you are supposed to get paid more the longer you stay with a company. Mediocre reps make about 40k-45k Mgmt - when asked about the pay decreasing, they dont care, just tell you to try harder, mid mgmt keeps a low profile to stay afloat, most reps know more than them anyway, upper mgmt disconnected from customers and dont care when you give them suggestions, they change the commission structure almost every month when it used to be once a year making it harder and harder to make any consistent pay. The company is getting rid of all their older top performers, bringing in part-time reps and paying them less, great way to repay your reps for all their hard work

Explore other reviews about Verizon

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Cons

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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