Great company to work for, not the best job - Customer Service Representative Verizon Employee Review

4.0
Jan 6, 2010
Recommend
CEO approval
Business outlook

Pros

401k matched at 6%, profit sharing, yearly bonus for employees at each level, up to 8,000 tution prepayment/reimbursment, 26 paid days off in the first year of employement. Benefits start the first day of employment!

Cons

Rules change everyday, opportunities for advancement aren't always known or shared by management. To much bureaucracy. In customer care moral is low.

Explore other reviews about Verizon

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits were pretty solid for the role

Cons

Pay was team based and not good

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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