Highly Beaurocratic - Senior Sales Representative Verizon Employee Review

2.0
Oct 8, 2009
Recommend
CEO approval
Business outlook

Pros

The pay compared to other retail positions is excellent. Top Sales Reps make over $80k annually, which is more than several managers. Aggressive behavior is highly rewarded, and the ability to move up (or at least laterally) within the company is always present.

Cons

Going through a formalization period, which means redundancy and beurocracy. If you are not in sales, the job is hellish. Additional mandates are placed on the customer service/retail operations staff on what seems like a weekly basis without additional reward or compensation. Verizon Wireless states that it has a commitment to customer service, but what they mean is they will encourage the customer service/sales reps to do everything they can for the customer, while making it increasingly more difficult to do. It makes the days draining.

Explore other reviews about Verizon

5.0
May 27, 2026
Recommend
CEO approval
Business outlook

Pros

The sheer volume of data, infrastructure, and budget allows you to build and run initiatives that you simply cannot replicate at smaller companies. While being here, we have had to solve complex, high-impact problems with strong results, the resources are absolutely here. The frontline teams and mid-level leaders (at least mine) are deeply knowledgeable technical experts who genuinely care about protecting and enabling the business. Leading people of this caliber makes cascading a vision highly rewarding, as the execution capability is top-tier. We are always striving to make the company better without compromising integrity.

Cons

Moving large initiatives or projects through a matrixed organization like Verizon requires an exhausting amount of red tape - no matter how much they want to claim otherwise. Decisions that should take days can take weeks or months due to the endless layers of alignment and stakeholder sign-offs required. This is further complicated as the company undergoes regular structural shifts, reorgs, and "strategy pivots". As a leader, a significant portion of your energy will be spent managing team fatigue and keeping folks steady through constant organizational "evolutions."

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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