4.0
Jan 17, 2009
Current employee
Chicago, IL
Recommend
CEO approval
Business outlook
Pros
Strong company where the direction is in the thought process is to increase customer satisfaction. The opportunities are abundant and you can make a difference. The leaders want to do the right thing.
Cons
Even though the company has the righ idea of how to grow, by increase the quality of customer service, the programs they initiate are mostly aimed at increasing profits and not at improving service. The focus that rolls down to the line level employee is all about numbers almost regardless of how it is achieved.