Don't leave the Union for Management - Team Leader Verizon Employee Review

4.0
Jan 10, 2009
Recommend
CEO approval
Business outlook

Pros

Great pay, training, and benefits for Union positions. Management positions receive ongoing training and there is a good support team. In the Union positions you have the opportunity to make really good money, even without a degree. For consultant/customer service type positions it pays 20+ per hour and overtime is typically available. Verizon is huge on compliance and training, so you'll always be up-to-date on what you are selling. (I've worked for other TELCOS that just gave you zero training). Plenty of room withing the company to move around and into other positions. Great incentives/awards for excellence in sales, etc.

Cons

Union positions pay well but policies are not very flexible. Taking a management position is pure hell. I started off as a Residential Sales & Service Consultant. Though the pay was excellent, I found the work repetitive and I wanted more challenges so I took a promotion to Team Leader. This promotion was ill advised as you become hated by the Union employees and beaten down by Mid-level management. You are always struggling like a juggler to keep 4 balls in the air.. while getting kicked. I eventually took another promotion/lateral move to become a business sales rep that was for less money, but allowed more freedom. I eventually took a management buyout and I now work for AT&T.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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