Pros
Money. It's a job; nothing more, nothing less. In all fairness, Verizon supplies a physically comfortable place to work. Good working tools such as quality workstation, good chairs, good work surface and access to essentials, but I think management tends to point to these benefits as an equitable trade-off for good leadership. When comparing wages to other call center jobs, Verizon is probably perceived as a leader, However, an accurate comparison may show that the demands of a Verizon job may outweigh the compensatory advantages
Cons
Stress, no question about it. Very little in the way of relief comes after particularly difficult calls. Movement to other career areas are limited unless you are able to fabricate un-confirmable achievements during a largely subjective interview process. Advancement is also based on ability to project yourself as a "stepford" employee resulting in less than supportive leadership.