1.0
Sep 21, 2021
Former employee, more than 1 year
Clearwater, FL
Recommend
CEO approval
Business outlook
Pros
Free snacks in the break room, and occasional free food catered in. "Install day" where you get to spend half of your shift not talking on the phone and just installing VIPRE on customer machines. Casual dress code for a relaxed atmosphere.
Cons
Lack of any real training, lack of people to handle the phone queues, NO RAISES. The Consumer side of support only had around 8-10 people to handle all calls from customers, so wait times could be atrocious. I was told that the only way I, or the others on our team, would get a raise was to move to another department that paid more. The pay was so little that I frequently took home some of the free food the company bought for the break room just so I could eat at night.