Great Culture with Fast Pace Environment - Anonymous employee VIAcode Employee Review

Gained extensive hands‑on experience Collaborated with global teams across multiple time zones, improving communication and coordination. Developed strong multitasking skills by managing multiple tools, systems, and clients

Frequent communication gaps between day‑shift and night‑shift teams Constant changes in procedures and workflows required rapid adaptation Documentation updates sometimes lagged behind process changes Responses varied in speed and clarity, occasionally slowing down resolution timelines.

Pay was okay for the most part. People outside of leadership we great

Leadership, starting at the Head of departments and stretching all the way up to the executive level, are so far behind the times it's almost laughable — if it weren't so frustrating. Decision-making feels like it's stuck in a previous decade, with outdated processes, resistance to change, and a complete unwillingness to listen to the people actually doing the work day-to-day. Modern tools, fresh ideas, and innovative approaches are either dismissed outright or buried under layers of bureaucracy before they ever get a chance. It's demoralizing to watch the competition evolve while those at the top seem perfectly content standing still. Until there's a serious cultural shift in leadership — one that values adaptability, transparency, and forward thinking — this organization will continue to fall further and further behind. Data doesn't lie.