AVOID LIKE THE PLAGUE - Account Executive UserTesting Employee Review

1.0
Jun 6, 2025
Recommend
CEO approval
Business outlook

Pros

Nope, can’t think of any

Cons

Do not consider working here — not even as a last resort. The environment is toxic, and everyone is in survival mode. Sales leadership is a mix of inexperience, ego, and delusion. There’s no real strategy — just chaotic reactions and empty slogans. Don’t count on earning commission; the comp plan is one of the worst I’ve encountered, designed more to protect the company than reward the team. Morale is at rock bottom. Collaboration is nonexistent — it’s every person for themselves. After multiple rounds of layoffs, the few who remain are just going through the motions. It wasn’t always like this. Pre-merger, the culture had promise. But once the private equity circus took over, everything went downhill fast.

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

See reviews by: Helpful|Rating|Date|All