Strong new leadership team - VP Strategy and Acquisitions UserTesting Employee Review

5.0
Mar 3, 2025
Recommend
CEO approval
Business outlook

Pros

New CEO has assembled an exceptional leadership team that is making really positive changes. Long-time employees are saying they appreciate the honesty and transparency and the clarity around strategy and goals. I keep hearing people say that they are excited about the direction of the company, especially the focus on customer experience.

Cons

The team has been through a difficult merger and multiple RIFs. There are some employees who are exhausted and demoralized by all the changes and do not yet fully trust the new leadership. So there’s work to do.

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

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