Don't expect any support - Sales UserTesting Employee Review

2.0
May 31, 2023
Recommend
CEO approval
Business outlook

Pros

Flexible work conditions, decent comm plan

Cons

Managers aren't helpful and only interested in numbers, not helping reps improve. Data is a mess, culture is really toxic and negative. Merger has been handled very poorly with very little communication leading to confusion. Very high turnover of staff. Targets are way too high, business hasn't invested to support reps achieve

Explore other reviews about UserTesting

5.0
May 5, 2026
Recommend
CEO approval
Business outlook

Pros

Really easy to get paid and find gigs

Cons

Screeners can be tough sometimes

4.0
Apr 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

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