Fast Paced Whiplash - Global Total Rewards Analyst UserTesting Employee Review

2.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

Advantages of working at UserTesting was the salary was fair and a lot of true leaning happened. People are nice in that very corporate professional way. There was also a lot of modern tools at your disposal, though learning them is on you.

Cons

Even though I had been informed that the company needed major care after the acquisition last year, there was still a misunderstanding or misinformation of what was needed for the role. Also many roles have more than 1 person working at the similar level/ tasks that you can get support with. My specific role did not as well as minimal guidance on each counties countries needs. The whole time I was there was it was just figuring out what had to be done, laws that were involved, who needed to be spoken to, and how to implement actions. When things started to smooth out that is when the redundancy happened. When being made redundant I got the courtesy of an under 5 minute call where the manager told me the business made the decision that the position was going to be made redundant. The PBP took over and read out a legally approved script, asked if I had questions without any time to think or process. As soon as the meeting was over my computer was shut down and made into turned into a very expensive paper weight. All in all very high work expectations with minimal position support and no off boarding support.

Explore other reviews about UserTesting

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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