Developers need not apply - Senior Software Engineer UnitedHealth Group Employee Review

1.0
Dec 21, 2015
Recommend
CEO approval
Business outlook

Pros

I worked with a good group of people - that are leaving day by day. 23 days off per year is nice

Cons

Code base – spaghetti code would be a compliment. And you will not be allowed to refactor any of it unless the task to refactor it has been approved by the Product team… who are too busy throwing new features in to worry about how unmanageable the code has become. Offshore – there may be diamonds in that rough, but they soon move on. Every bug fix or design change is met with argument and resistance by their lead structure, and the code they produce is unworkable. But there is no way for the onshore component to impact the offshore crew, so there is no consequence to their actions. Scrum – yes, they say they are an Agile shop. However, the beginning of each Sprint consists of a 4-6 hour meeting where you are told what you will be doing for the next two weeks, then asked to point and estimate. Why bother when you told us what we have to have done? I have literally been told “you have to get these “n” tasks done in the next two weeks, how long do you think it will take you?” Cooperation – over the past few years a wall has been built between the team that develops the product and the team that supports it; to the point where I was reprimanded for speaking to the support team. They are the people directly dealing with the customers and the development team is not allowed to ask them about the customer’s views on the product. Medical Benefits – to call them benefits is a joke. You would think that working for a health care company they would take care of you, but it’s the opposite. The worst health plan I have had in my career. High deductible (over $4,000) before *any* coverage kicks in. Co-pay? Nope, all office visits are 100% on you until you reach your deductible, then they cover a percentage. And for that you pay upwards of $300 a month to insure your family. Yes, you read that right - $300 a month for the right to pay the first $4K. Every year we are given a survey to fill out… every year the health insurance is rated at a 1 (lowest possible)… and every year it gets worse; higher deductible, higher monthly, etc. Pay – expect an annual review under 2%. Not sour grapes of a poor employee… everyone gets the same raise regardless of if you are a rock star or just a rock. I guess they don’t think employees talk to each other. I worked with a few excellent people here; most of whom have either left the company or are looking to leave. Other than that I cannot think of one redeeming factor this place has to offer. I had to give it one star because zero was not an option.

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5.0
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CEO approval
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Pros

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Cons

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4.0
Aug 13, 2015
Recommend
CEO approval
Business outlook

Pros

I will preface this review with a statement you need to heed when reading this review as well as any reviews for this company -- "It depends on your area." This is a GIGANTIC company and YMMV depending on your group. Keep that in mind when reading. Anyway, I've been here only 6 months, but I think I have enough of a feel for Optum to write a review. The positives: Great work/life balance: I never have to stay late, work on weekends, etc. I get 23 vacation days and my manager encourages me to use them AND completely unplug while away. Beautiful office: I work at the new Optum office in Eden Prairie. Building is modern and comfortable. Full size gym and locker room, and workout classes. Great parking ramp with a skyway so you never need to go outside in the rain or snow! Work from home: VERY progressive with WFH! I can work from wherever I want. if I want to WFH one day, I can. If I want to WFH the whole week, I can do that, too. No one questions you. Total autonomy No drama: This is a very heads down place! I can't stress that enough. No one socializes with each other -- most of the time, you never even talk to your cube neighbors (because they're probably working from home). This is a positive for me though -- after working in some high drama offices, this is a refreshing change. All meetings are over webex: Great news if you hate in-person meetings like I do -- because there are very few! In the 6 months I've been here, I've had 4 in person meetings. This is also a con because you never meet your coworkers - read the con list for more info. 30 minute "best practice" meeting times: You will not get invited to 2+ hour meetings, ever. Nearly all meetings are only 30 minutes. You might have the one-off meeting that's an hour, but it's rare. Good, standardized PM practices. But some of the documentation requirements are too rigid and can slow progress down. Our group is trying to move to 100% agile. Slowly.... All of my projects so far have been waterfall SDLC. Although as a new person, it would help to have a PM to shadow on some of these documentation/audit practices. I've had to learn as I go. - Great cafeteria with cheap prices. I can get a lunch here cheaper than I can bring it from home. -Very engaging training classes!!! All training classes are over LearnSource (i.e. your computer) but the videos are well done and entertaining.

Cons

-Building seems empty because so many people WFH. It's almost kind of...sad. Such a nice building but no one is there. -Internet explorer is the browser of choice. Yuck. You have to have special permissions to download Google Chrome or Firefox on your computer. -If you like socializing with your coworkers, this is NOT a place for you! I can't stress that enough!! You will NOT meet your new BFF here. Everyone is very heads-down and focused on work -- no one chit chats about football or True Detective! You will not have coworkers stopping by your desk (to chat about a TV show OR to even chat about work). Most of my days, I don't talk to anyone in person. It's kind of depressing -- and I'm an introvert! There are no happy hours, social events outside of work, etc (this is a positive for me because I hate that stuff). -Lots of contractors. Not that it's a bad thing - I've had great experiences with the PM contractors. They obviously don't last as long as the employees, and there's more contractor PMs than employee PMs. -Difficult, as a new person, to know "who's who." There is no face-to-face meetings, so as a PM, it's tough to know who does what, since there's no face to put with the name. I struggle with this a lot, as I'm not used to this extreme of a "remote" workforce! -No wifi for your phone. Wifi is only available for visitors and you must have a user name and password. -Nearly all social media websites are blocked. Not really a con, but something you might want to know. You won't be browsing facebook at work! -LOTS of meetings. Sure, the meetings aren't in person, they're over Webex, but you will have a LOT of them. -Some "know-it-all" ego-driven coworkers, especially on the tech side. But this is typical of IT in general. I've witnessed this at every org in which I've worked.

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UnitedHealth Group Response
9y
Thank you for your thorough review! Yes, UnitedHealth Group is a hard-working company, but we also strive for work-life flexibility by having telecommute positions and work from home options. I'm happy to hear you enjoy working at the company. Judy Cater, Talent Community Manager, UnitedHealth Group
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