Mismanaged sinking ship, if applying for a job, abort IMMEDIATELY. - Customer Service Unbounce Employee Review

1.0
Sep 30, 2024
Recommend
CEO approval
Business outlook

Pros

Unbounce used to offer a great workplace culture. Their benefits package, wellness and vacation policy, and extra perks (birthday off, $1000 vacation budget, $250 WFH budget) are hard to beat. That being said, I would not be surprised if these benefits were significantly reduced in 2025, as the new leadership team is cutting costs wherever possible. They seem to lack a desire for maintaining what's left of the company culture.

Cons

The level of gaslighting being showcased by the new leadership team over the recent merging with Insightly is shocking. Morale at the company is at an all-time low after a significant number of long-tenured employees were let go. The core product is a clunky, out-of-date stack of cards, and I don't see that changing due to the amount of core product knowledge that disappeared with the recent layoff. The Customer Support team was recently cut in half and replaced with extremely poor augmentation that is barely able to grasp how the product works. Customer Success Managers are buried under a legacy customer pricing migration. Overall the customer experience has hit a new low.

Explore other reviews about Unbounce

5.0
Apr 4, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great management team, positive and ultra competent crew, amazing new digs (not open space galore), willingness to constantly improve, genuine desire for work/life balance... the list goes on and on... It really is just the best place to work in Van.

Cons

Self-introspecting, exploring and experimenting are all necessary in a growing company, but also have downsides in the form of unclear directions and wasted efforts.

6
2.0
May 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

For a while this was a great company to work for

Cons

Things started to go downhill around the time of acquisition

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