From Work Inspired to Work Required - Technical Account Manager UKG Employee Review

1.0
Aug 31, 2023
Recommend
CEO approval
Business outlook

Pros

When I first started, I worked on the Kronos side of the business. A couple of months in, a book was placed on my desk written by the then CEO (Aron Ain) labelled "Work Inspired". After reading the book, I felt so refreshed and motivated that I worked under a CEO with such a people forward mindset. The first three years, I received 3 major promotions, and thought nothing could go better with my career at Kronos. All of that dissipated after the merger and becoming UKG when Chris Todd took over as CEO. On a team that was already overworked, we were constantly asked to do more with less resources. We were managing a product that was overpromised to customers and bursting at the seams with issues. The mindset of management changed, where they started looking at where we could cut corners and pushing the boundaries of what everyone can do. Chris Todd, on multiple occasions, started saying "if you're tired, that means you're at 60%" implying that you should keep pushing yourself through exhaustion for the benefit of the company. When I felt like I was ready for the next step of my career, I approached management during the time when promotion decisions were being made. I was told that a decision was made to cut back on promotions that year due to "economic uncertainty". The following week, a presentation was held by Chris Todd going over how we've smashed every financial goal and how we're expected to have the strongest year ever the following year. How could we make a decision to cut back due to economic uncertainty, but boasting that we're at our best and will continue to smash these records? I made a Salesforce dashboard to compare my performance to the rest of my team's performance, and I wish I didn't. The work I was doing for my team was so lopsided compared to my teammates. Shortly after, managers started congratulating team members for their promotions, and I immediately felt underappreciated. Why was I not chosen, despite taking on many projects and crushing the required metrics given to me? When I asked management, I wasn't given a satisfactory answer. Just parroting what had previously been said to me. Far from the "Work Inspired" mindset when I first started. I expect many changes to come with a merger, but not so many negative ones. Anyway, if I had to list some pros, they're as follows: -Benefits were great, though I've heard from current employees that a lot is being taken away. And that's about it.

Cons

I'm sure I could list many, but to keep it short: -Work life balance is no longer a value. They'll push you until you leave. -Opportunities are very slim. I felt like once I entered the last team I was part of, they did everything they could to keep me in that role, because of the amount of work I was doing. -Product is awful. So many bugs and managing customers just became more and more unruly, because the focus was on new features instead of fixing current issues.

Explore other reviews about UKG

2.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

The company offers a convenient office location with plenty of nearby dining options and ample parking. The office environment is pleasant, with nice views that make in-office days more enjoyable. The hybrid work arrangement provides a good balance between collaboration and flexibility. Additionally, the organization has been supportive of using AI-powered development tools, which can help improve developer productivity and efficiency.

Cons

As a Senior Software Engineer, I found the company to have several challenges that made it difficult to be effective and grow professionally. The engineering culture can sometimes feel blame-oriented rather than focused on learning and continuous improvement. The software delivery process contains multiple layers of approvals and redundant steps, resulting in slow code promotion to production and reduced engineering velocity. Technical decisions made by senior leadership do not always align with modern engineering practices, which can make innovation and technology adoption more difficult. Recent organizational changes have also reduced the attractiveness of the benefits package. Additionally, bonus compensation is minimal and generally not a meaningful part of overall rewards. While there are talented colleagues and opportunities to work on large-scale systems, engineers who value fast execution, modern technology practices, and strong performance-based compensation may find the environment less appealing.

3
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