Dropping like a rock - Senior Manager UKG Employee Review

1.0
Mar 21, 2023
Recommend
CEO approval
Business outlook

Pros

Pay, fully paid healthcare for family. 401k match.

Cons

Constant reorganizations leaving us completely lost as to who does what. I’ve had 4 managers in the last year, 2 of which were laid off recently and 1 was forced out with an early retirement package. 3 of the 4 were excellent leaders. The other one barely talked to me. 3 years after the merger, we still have too many systems and too many manual duplicative processes. There’s definite rumors about our great benefits package being cut way back. We were actually sent a survey basically asking which benefits we preferred to be axed. The really good tenured and knowledgeable people are leaving in droves leaving behind newbies who don’t know what they are doing and have no real training or manager guidance to effectively ramp them up. I’m hopeful sr. leadership will realize all the abrupt changes and poor decisions they are making are directly impacting customer satisfaction, but they just continue down the wrong path.

Explore other reviews about UKG

1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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