Great benefits, but overworked, and pay should be better - Product Support Specialist UKG Employee Review

3.0
Jun 21, 2022
Recommend
CEO approval
Business outlook

Pros

Great benefits, stable company. They're very flexible when it comes to needing time off, or when you need to step away to take care of family or take care of other things.

Cons

It is chaotic. Everything from logging in, to your day to day work, is hampered by internal rules. Taking ownership is not encouraged. Too many employees are lazy and nothing is ever done to change that. We're overworked, spread way too thin, and just to get a 3% annual increase, they've made the requirements nearly impossible to meet. They do not pay nearly enough for the amount of stress we're under and the work we do. They always say "well, the benefits". And ya, they're very good. But they don't pay my mortgage, and the small annual increase is not even close to the inflation rate. They're perpetually using COVID as the excuse for the low merit increases. It was a great place to work when it was Ultimate Software. But after the merger, they're just another massive company, with executives who are completely out of touch. And trying to get a new role internally is extremely difficult. And trying to get promoted is insanely hard. Even when you exceed expectations, go above and beyond, they drag the promotion out and come up with more requirements.

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1.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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