NOT People First - Anonymous employee UKG Employee Review

1.0
Dec 10, 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits is all that is left from Ultimate Software

Cons

A lot of red tape, no empowerment to make decisions, antiquated HR practices including performance reviews and comp structure, leaders leave a lot to be desired for, huge disconnect with the business and leadership, no diversity - especially in senior leaders, very hierarchical and lot of layers of management, lead by fear environment, promotions based on scope rather than performance. the list goes on.

Explore other reviews about UKG

1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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