I wish I had read this review before I went to work there. - Sales Representative UKG Employee Review

1.0
Jan 16, 2019
Recommend
CEO approval
Business outlook

Pros

Good benefits. I had to enter at least 5 words to submit this. That is all I can come up with.

Cons

Let's start here: I worked for my first company in sales for 17 years, the second company in sales for 9. I lasted 7 months at Kronos. I was only there for a few weeks when the sales team had a call with HR where they admitted they turn over 22% of the salesforce every year. Alarm bells had already started going off. In fact, I knew within two weeks that I made a terrible mistake. Here is a summary: 1. They will not give you the comp. plan when they make you an offer. They will only show you how you are paid after you start. Had I understood the comp plan, I wouldn't have accepted the job. It was NOT what I was told verbally and I had no chance of making what they told me I could make. 2. The week after I was hired, my territory changed. I had to travel from the east coast to the mid-west every week. My territory was the mid west even though I lived on the east coast. 3. I was told I would have about 250 prospects. I had less than 100. 4. The technology is old, outdated and tired. I asked to see a demo when I interviewed and I wasn't shown that either. They are trying to move into the HCM space. They have no hope of being able to compete with Ceridian or Ultimate Software in that arena. They have no idea what a good human capital management system should look like. The UI alone was enough to make most of my prospects comment on how bad it was. 4. There are layers and layers of bureaucracy you have to go through as a sales rep to get anything done, including a price quote. Be prepared to wait weeks and talk to half dozen people in order to get a quote to a prospect. 5. Salesforce was a MESS and you can't make changes. You can't even change the phone number on an account if it's wrong. You have to submit a work order to have things changed in salesforce like phone numbers or company addresses. I waited months for changes to be made. I ended up having to rig the system with notes so that I had valid data to work with. 6. Management isn't helpful. I really don't think anybody cares if their turnover is close to 25% year after year in sales. They just figure they'll find another naive soul like I was. They were in a real hurry to hire me. I was in a real hurry to get the hell out as fast as I could.

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1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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