Aging workforce, hardly any young people coming in to backfill - Sales Support Function UKG Employee Review

2.0
Aug 18, 2012
Recommend
CEO approval
Business outlook

Pros

Some employees are very good at what they do, and work very hard despite being under rewarded and under recognized. I think this is a benefit of having workers in their 50s and 60s - these workers have a stronger sense of loyalty and are less likely to "move on" than younger workers.

Cons

VP level management is very out of touch with reality on the ground. Lower level employees (thats me) are invited and do give feedback but it seems to be of no impact, making us think that they are not listening, not interested, or in denial. There's very little difference in how the best and worst employees are treated and paid. In a better economy, the good ones will leave because of frustration at being overworked and paid the same as an employee who everyone knows isn't trying as hard. The workforce in my area of the company is on average over 50. This is an area of the company with over 100 people in it. While this does give Kronos some positives, like experience and loyalty, it also means that we keep up with new trends in our industry much worse than some of our competitors who have more ambitious, younger and more curious workforces. We are also much less open to needed culture changes and tend to be very conservative on most issues. This frustrates the few younger employees we have, some of who are very good and very high potential. They can and do leave.

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1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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