Challenging work environment with lack of foresight on the part of executives. - Anonymous employee UKG Employee Review

3.0
Apr 25, 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

My team was outstanding! I could not have asked for a better group of people to report to me. Everyday I thanked my team for doing such an outstanding job. My immediate manager was excellent, experienced and patient, but powerless (more later...). Compensation was good, benefits were totally paid for, but deductibles (for office visits and prescriptions) were high.

Cons

It is difficult to work for a company that promotes people via the "Peter Principle" (google it...). While I have a great deal of respect for the product, the company tended to make decisions without thinking them through. Reorganizations and restructurings should take place after careful evaluation and thought, not because of a knee-jerk reaction to some large company's expectations. The inability to make a significant change is demoralizing. When a company is struggling and you have a solution that goes unnoticed, unrecognized and undervalued, it sends a clear message; the most important thing is no longer the employee, but instead, is the shareholder. (Contrary to what Scott shares in his message about Ultimate). There are numerous people within senior management that choose not to hear the cries for help. When asked about my thoughts on solving the current crisis of under supported teams and customers, I responded, "Hire like there is no tomorrow". You can not have too much staff, especially if your company is planning to continue to grow. Ultimate is burning out its front-line staff by disregarding their pleas for more help. Powerless middle-level managers and directors make it very apparent that even if there was a promotion possible, you would be dealing with the same issues, just with a different title.

Explore other reviews about UKG

1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

2
See reviews by: Helpful|Rating|Date|All