Excellent, outstanding people - Strategic Account Manager UKG Employee Review

5.0
Dec 22, 2011
Recommend
CEO approval
Business outlook

Pros

Outstanding culture. People truly care about one another and do what is right for the customer. I have never seen another company that cared as much about its customers and its employees. You see it in there employee and customer retention, and you sense the loyalty in nearly every employee or customer with whom you speak.

Cons

The company has been so far ahead in HCM for a while and needs to make sure it doesn't get too comfortable as others may close the gap.

Explore other reviews about UKG

1.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Working from home and the benefits are okay, but not really any different from those in most other organizations.

Cons

Too many managers are ill-informed about how much work there is to complete. Too many meetings pull employees away from work, yet they are chastised for work-life balance. I do not want to miss a deadline, so I work extra hours but don't report them. Processes seem to change daily. People-first is all but forgotten. Customer service is the unsung hero, carrying the weight of the world but often overlooked. Unrealistic classroom times leave little to no time for Q&A. There are manager pets and clicks in the organization. "Ohana" (meaning Family) is a joke. Do not share innovations with others; they are often stolen by others who will take accolades and credit for themselves. There are egotistical managers who could use a lesson in humility. Growth is nearly impossible. Personal review is a waste of my time. The manager is going to override my ratings with their own. Just give me my review and let's get on with it. It's been all downhill since the merge. Layoffs are a constant worry.

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