Pros
Decent benefits, lots of little perks and programs that are innovative and useful. Moving to a new location next year which will include a newly build out facility with (expected) much improved environment. Hosted/Cloud platform is a good direction for the future.
Cons
(May be different in other parts of the company) Support organization is behind the times with - tools and infrastructure - knowledge sharing and cross functional processes - having any sort of direct relationship with engineering - no follow the sun model Support has rigid hours; not amenable to work life balance; little flexibility I see no career advancement; Comment made the other day that Kronos was good if you plan to retire in the next couple of years but nor for anyone looking to build a career Leadership on my team is completely hands off/disengaged and appears unwilling to address problems with equal distribution of work across the team and team members who have 'checked out'