Fair and honest environment - great community! - Anonymous employee Twilio Employee Review

5.0
Nov 24, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From the first interview and each day when I walk in I have been welcomed into a great community of kind hearted respectful, fun loving people. It is a community that enjoys the work and growth of what they are creating and supporting professionally and personally. It sounds goofy but it really is a pleasure to work at Twilio and people try hard to make it all work... through the good, bad and ugly. I appreciate that everyone respects each other and no one person's job is more important than the other person's job within the organization...

Cons

Every fast growing family, I mean company has its dysfunctional features and Twilio is always willing to acknowledge their dysfunctions and work through their issues. I am confident if I speak up regarding an issue...and come prepared with a reasonable solution to that issue...it will be heard and hopefully put into action.

Explore other reviews about Twilio

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

The culture and team and compensation is great

Cons

Working remote can start to feel really remote sometimes

2.0
Mar 9, 2026
Recommend
CEO approval
Business outlook

Pros

Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.

Cons

The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?

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