Mar 30, 2016
Anonymous employee
Twilio Response
10yWe are really glad you are enjoying your time here. We hope you continue to provide feedback through our weekly All-Hands or directly to your manager, as we think it is very important!
Explore other reviews about Twilio
5.0
Jun 5, 2026
Current employee, more than 5 years
New York, NY
Recommend
CEO approval
Business outlook
Pros
The culture and team and compensation is great
Cons
Working remote can start to feel really remote sometimes
2.0
Mar 9, 2026
Former employee, more than 1 year
Denver, CO
Recommend
CEO approval
Business outlook
Pros
Comp is fair, benefits are okay. If you are lucky with a low maintenance book of business you can clock roughly 20 hours a week and hit all your goals. I saw this happen to multiple sellers over my tenure.
Cons
The reason I left was in Jan 2026 they re-orged all of the Segment business unit into Twilio. We went from being traditional Segment SaaS sellers to Twilio Account Managers. You have no prospects only existing clients. You spend your day in Zendesk managing tickets, there are zero actual sales activities. Your quota is comprised of organic revenue growth that would occur whether you existed or not. Upside is limited. - Leadership Churn: I worked here for 16 months and during that time I had 5 managers. They couldn't hang onto anyone. - No review or raise during my 16 months here, despite exceeding my quota. - Promotions: you cannot just crush in your role and get promoted. There needs to be a promotion spot available somewhere in your business unit and then you compete with other sellers for it. Your role will not change, your accounts and clients will not change, only your comp will. So why the limited promotion availability?
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