Mar 28, 2025
Tutorat Pro Response
4moThank you for taking the time to share your experience. We appreciate your feedback and would like to clarify a few important points, as some information in your review does not reflect our actual policies.
1. No 60-day limit to obtain the refund
There is no time limit (such as 60 days) to reach 40 hours and qualify for the refund of the background check.
Tutors can reach the 40 hours at their own pace, even over several months.
If you were told otherwise, it was simply incorrect, and we are sorry for any confusion this may have caused.
2. The background check process is standard and transparent
We require a valid criminal background check, just like any tutoring company working with minors.
The optional refund program is offered only to help tutors reduce their upfront cost — it is not mandatory, and it is not designed to be misleading.
We do not hide any conditions, and our team is always available to explain the process clearly.
3. Tutor salary
It’s true that an independent tutor can sometimes charge more, but many tutors prefer working with us because we handle everything for them:
finding clients
advertising
customer service
scheduling
invoicing and payments
administrative support
constant demand for new students
This allows tutors to focus on teaching without having to worry about running a business.
4. Communication
We are glad you found our platform and assignment process well organized.
If you ever felt frustrated or confused by a specific policy, we truly encourage you to reach out directly so we can help clarify and resolve the issue.