Complete Lack of Transparency - Account Executive Trustpilot Employee Review

1.0
Dec 18, 2014
Recommend
CEO approval
Business outlook

Pros

- Free Lunch on Friday - New Office Space - Free Snacks/Beer

Cons

For anyone considering the Account Executive role at Trustpilot - Please proceed with caution. As another person mentioned, there is a complete lack of transparency between sales reps and management at this company. Culturally, if they don't think you fit in or mesh well with others, they will find ways/excuses to push you out the door. Managers have their favorites, and will coddle others based on personal preference, which is completely unprofessional. On a side note: my manager actually asked me who I thought the hottest girl in the office was - Really ? Compensation here isn't the best, and you don't actually earn decent checks unless you're hitting over 100% of your quota. Reps don't start earning commission until they hit at least 50% of their monthly goal. They heavily promote a "Process" that will lead to your success here. It's funny though that none of their top performing reps actually follow this process. The nepotism in the office is crazy, and though their is a steady stream of inbound leads, these are all distributed among the same senior reps. Since reps are broken down into different verticals, and there are strict guidelines regarding what is considered a viable lead - expect to find a majority of the "perfect fit" companies either already have seller ratings in Google or are being worked by another rep. The process of prospecting/qualifying accounts is a very time consuming and arduous job in itself, so expect working well past six to accomplish your prospecting goals. Also expect enormous pressure from management in hitting daily metrics (calls, talk-time, meetings booked, etc.) The sales style practiced here is over the top aggressive, and I've had many companies say they would never work with Trustpilot based on this approach. Also be prepared for the same awful music being blasted by your desk the entire day - another distraction making productivity more difficult at this company. Overall, don't expect support from management unless you go out of your way to make friends. There is a ton of childish behavior from managers that makes getting your job accomplished extremely frustrating, so make sure to do your due diligence in researching Truspilot before committing to the interview process.

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Trustpilot Response
10y
We are working on many things with some new people we have brought in to help with commucations and clarity. Thank you for your feedback.

Explore other reviews about Trustpilot

5.0
Jan 13, 2026
Recommend
CEO approval
Business outlook

Pros

Really enjoyed my time there

Cons

Sometimes felt like a bit of a grind

1
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Trustpilot Response
1mo
Thank you for the 5-star review! We’re so glad you enjoyed your time at Trustpilot – best of luck in your next chapter.
3.0
Apr 28, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to sell Trustpilot! Great people and mid line mgrs

Cons

Change fatigue and strategy changes every other month

1
avatar
Trustpilot Response
1mo
Thank you for sharing your feedback. It's great to hear that you find our product easy to champion and that you’ve had a positive experience with your team mates and local leadership. However, we take your concerns regarding change fatigue and shifting strategies seriously. We're constantly striving to refine our internal processes to make Trustpilot an even better place to work, and your feedback is a key part of that growth.
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