Not Worth It - Universal Banker I Truist Employee Review

2.0
Aug 20, 2025
Recommend
CEO approval
Business outlook

Pros

Overall, my coworkers and direct supervisor were great to work with. We also had some regular customers that came in who I enjoyed interacting with. I received full benefits even though I was technically part time at 30 hours per week.

Cons

The work load given to this position was unreasonable considering you're essentially a glorified teller. Upper management was completely out of touch. They regularly made decisions that made no sense given our area and primary demographic.

Explore other reviews about Truist

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment Management willing to help

Cons

Work is mundane and it’s slow

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits one of the few places that still offers a pension. Not everyone is aware of all the benefits Truist offers but they are great. Great product and services.

Cons

Aggressive sales goals with not much of a competitive rates. There seems to be a big disconnect with executive leadership and retail employees. There’s a push for technology and enhancement to current processes. However, it seems like the technology is not tested before hand to ensure smooth integration. Branches operate on near minimum staffing causing strenuous situations when someone is out or leaves the company. Operational procedures have significan room for improvement.

See reviews by: Helpful|Rating|Date|All