Working at Truist | Glassdoor.ca

Truist Overview

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Charlotte, NC (US)
10000+ employees
2019
Company - Public (TFC)
Investment Banking & Asset Management
Unknown / Non-Applicable
Competitors

Unknown

At Truist, our purpose is to inspire and build better lives and communities. Every day, the pursuit of better drives us—to empower clients with more choice, teammates with more fulfillment, and communities with more hope. We boldly believe in the power of what we can ... Read more

Mission: For clients
Provide distinctive, secure and successful client experiences through touch and technology.

For teammates
Create an inclusive and energizing environment that empowers teammates to learn, grow and have meaningful ... Read more


Truist Reviews

  • "Love the company, just not the fraud department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Card Fraud Specialist in Charleston, WV (US)
    Current Employee - Card Fraud Specialist in Charleston, WV (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Truist full-time (More than 3 years)

    Pros

    Company is diverse and cognizant of real world issues, starts at $15 an hour, good health benefits (depending on medical circumstance), paid holidays ($30 an hour if you have to work on a holiday), all expense paid work trips, paid time off and a two-week severance package if you let them fire you (it looks better on the company instead of people quitting).

    Cons

    Calls are timed and it's very difficult to give the perfect client experience if other factors come in to play that fraud specialists have no control over (system times out and have to keep refreshed every 15 min, fraud rules and analytics dept make changes sometimes that cause our call volumes to be higher ect). It's a call center setting, so if client's debit card transactions get declined they get PISSED and take their anger out on you. We have to rush to take calls (calls should be only 3 or 4 minutes long for each client). Cannot transfer to other departments unless work stats are really good and turn-over rate is very high.

    Advice to Management

    Get rid of the call time expectation or fix the dam algorithm that would reduce call volumes so clients aren't waiting so long to speak with someone. I don't blame them for being angry and frustrated, I would be too!! When we have to rush, clients get offended because they think we're being rude and don't care about their experience; not to mention if clients are in dire need to use their debit cards for something very important, they don't have time to wait to speak to a representative!! When this changes, the turn-over rate will change as well. Supervisors and lower-level management do the best they can; therefore, executive-level management needs to make the job as a fraud specialist easier for everyone involved in the fraud department!

See All 38 Reviews

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Truist Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
60%
40%

Difficulty

3.0
Average

Difficulty

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  1.  

    Leadership Development Program Associate Interview

    Anonymous Interview Candidate in Charlotte, NC (US)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Truist (Charlotte, NC (US)) in March 2020.

    Interview

    I had one on campus interview with a recruiter for the LDP position. I was then invited to Truist's superday event in Charlotte, NC. Overall, it was a great experience, but they were a little unorganized do to the recent merger.

    Interview Questions

    • Asked many questions about times I demonstrated leadership   Answer Question
See All 5 Interviews

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