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      TruHearing

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      TruHearing reviews

      Reconsider - Anonymous employee TruHearing Employee Review

      1.0
      Aug 8, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice break room Company parties

      Cons

      All the power is with the managers. Harassment is a big problem there. If you do not fit within the circle, you are harassed until you want to leave. Unfortunately, I seen this happen more than once. Personally had to report to the department of labor. The higher-ups never check on their employees to make sure they are properly being taken care of. Call volumes are high with no want to hire help. Expected to take on work loads that have nothing to do with your job title with no gratitude. There is no where to move up, unless another person steps down. The departments disagree often with eachother, resulting in conflicts on the work floor. And many more.

      avatar
      TruHearing Response
      7y
      I apologize for my delayed reply. I want to thank you for taking the time to provide your feedback on TruHearing. I'm sorry that your experience did not match our desire to create a great place to work. Obviously, you have expressed some very serious concerns that would be extremely troubling if accurate. We are looking into your concerns and will take action to correct anything we identify that is inconsistent with TruHearing's values. We consistently strive to create an environment where all employees feel comfortable to bring concerns to managers or executives alike. Thanks again for your feedback.

      Explore other reviews about TruHearing

      5.0
      Apr 24, 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Value and growth-focused company, opportunity to make an impact, great colleagues, nice office, ability to work hybrid/virtually.

      Cons

      None at this time for my team.

      2.0
      Dec 31, 2025
      Member services
      Recommend
      CEO approval
      Business outlook

      Pros

      The people who work here are very kind, and you have great support from coaches.

      Cons

      They seem intent on ruining the experience for employees by making unnecessary changes that effect the day to day experience. We went from 60 seconds of wrap up time to 45 seconds, making after call procedures need to be more rushed, and this is really felt when calls are backed up as it can lead to burnout more easily. Management thought adding AI to our workflow was a "great" idea. It is not. It is pointless, leads to many errors, and just dilutes the quality of the work. This effects us as employees and the clients and providers that we work with. And now with a recent change to make it where calls are automatically answered, when before we would have to accept a call, now we are given no time to prepare for call which leads to unneeded stress. This company that was once more interested in being a good work place is now being driven by profit and efficiency. Gross.

      1
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