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      Tripadvisor

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      Tripadvisor reviews

      Far from being a good place to work - Customer Success Executive Tripadvisor Employee Review

      2.0
      Jun 24, 2023
      Customer success executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Good perks such as meal card, wellness, health insurance and great atmosphere between same team members

      Cons

      Awful management, low transparency when they claim transparency to be one of the their values. Business development executives fighting against customer success executives and vice-versa.

      avatar
      Tripadvisor Response
      2y
      Thank you for your positive remarks. Our leadership team constantly strives to work together and remain transparent, especially during periods of transition. Additionally, we always encourage our employees to reach out to their managers or HR Business Partners to discuss concerns as they are always open to suggestions.

      Explore other reviews about Tripadvisor

      5.0
      Jan 18, 2026
      Senior director hr
      Recommend
      CEO approval
      Business outlook

      Pros

      people are awesome remote work is common pay and benefits are good

      Cons

      can they stay relevant in the world of AI

      1
      avatar
      Tripadvisor Response
      4mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
      4.0
      Apr 9, 2026
      Copywriter
      Recommend
      CEO approval
      Business outlook

      Pros

      The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

      Cons

      Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

      2
      avatar
      Tripadvisor Response
      1mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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