Customer Care Department is a joke - Inbound Customer Care Tripadvisor Employee Review

I am not sure who makes the decisions here, but every single one is disappointing. It's hard to tell whether we support the owner, traveler or neither. The changes being pushed out benefit neither. New employees are overqualified and hired under false pretenses. Current employees are dragged through the mud. Employees who used to enjoy their active assistance roles have been reduced to robotic disappointment machines. FlipKey certainly does not support the employee. We are not fooled by kegs in the kitchen, we deserve respect and the opportunity to take pride in our work.