Pros
Excellent management! In the time I have been here at the company, we have fought through COVID along with everyone else in the world. Our managers and management teams navigated us through the worst of it. In addition, the company has improved many day to day involvements, including our programs (software, and CSM), new hires, training and on-boarding process, and provide decent benefits as well as now the opportunity to work from home as needed, or part-time. The work environment is great, and after almost 3 years, I consider my peers at work to be family as well!
Cons
I would love to see steady incentive driven raises offered, including an immediate cost of living pay raise. I do not believe that our pay scale resembles what others in our job positions get paid elsewhere. As most other companies are also facing the same issue-staffing is down (getting better here) but still, the turnover is unsettling. It also poses a problem in that other teammates who remain with the company are getting burn out due to the burden overload.