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TouchPoint Support Services

Engaged employer

Unit Level Front Line Manager - Unit Operations Manager TouchPoint Support Services Employee Review

3.0
Aug 27, 2017
Recommend
CEO approval
Business outlook

Pros

Leading a team you've grown through training and leading through example Highest starting hourly wage for unskilled workers Compared to starting rate very low percentage-based yearly increases for these hourly unskilled workers. Generous shift differential for nights & weekend hours worked by hourly associates, calculated as a percentage of base hourly rate. Benefits

Cons

Feeling helpless when wanting to reward your high performers a higher annual increase. This is goes with the salaried manager's territory in any field consisting of mainly unskilled workers, but I'll say it anyway: being on salary and still working positions 40 to 90% of your work week covering for call outs, vacations, in peak & extremely below peak periods and during staff shortages Benefits

Explore other reviews about TouchPoint Support Services

5.0
Jan 9, 2026
Recommend
CEO approval
Business outlook

Pros

Organized systems & structure. Fun programs and great benefits

Cons

Lack of creative freedom in certain aspects

2.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

I liked (most of) my fellow coworkers

Cons

After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other. Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities. KPIs are a waste of time.

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