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Total Quality Logistics

Engaged employer

Hard work that doesn't pay off, and a revolving door of coworkers - Logistics Account Executive Total Quality Logistics Employee Review

1.0
Mar 20, 2014
Recommend
CEO approval
Business outlook

Pros

TQL as a business has a very good technology department and it does a good job updating it's database for the systems to be user friendly. They give out beer for celebrations and they had a nice family Christmas event. If you work at a satellite office like the one I worked at there is a very casual dress code.

Cons

This is a sink or swim job. You are enticed in the interviewing process with things like "the average person who has been here for two years makes $70K." However, what they don't tell you is their extremely high turnover rate. After leaving TQL other potential employers were shocked to learn that I worked at TQL as long as I did - 15 months. People do help each other out when they are new and have a relative team oriented mindset, but those that make it long term seem to have been hardened by the atmosphere leading to a caustic relationship between new account executives and the veterans that they train under. The first portion of training, the logistics side can be a grind especially if you work for an account executive that expects you to make shady deals. When the logistics training is over the sales side begins and the training involved is minimal. It's focused a lot more on coaching you into making more calls and staying as late as possible. I typically worked more than 60 hours a week. Throughout the time working here I noticed people left so frequently I stopped trying to get to know my co-workers and focused only on calling as much as possible as it seemed like there was a revolving door of people coming and going. The base salary is okay, but the commission is where you will really make your money, although the bonus structure is built in the company's favor and works against the individual. Particularly that the draw figure you must make to receive commission is on a weekly basis. With the revolving door of employees customers were regularly handed out to people based on the General Sales Managers discretion, which could be based on merit or solely on who they liked; unfortunately the latter is much more common. Surface level benefits like parties, access to a gym and various contests are a very transparent attempt to appeal to the employee base, yet a concerted effort to properly train and develop the sales team is absent.

Explore other reviews about Total Quality Logistics

5.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work hard-play hard culture, plenty of opportunities for advancement, and really friendly coworkers. The job isn’t for everyone, but for those wanting to dig in, there’s so much opportunity for success here.

Cons

Not many holidays due to the nature of the industry

1.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Frat House environment if that's what you're into.

Cons

Where do I even start.... My first week there the sales manager, whose account I was supposed to look over and be trained by, was gone for the whole week. The desk spot they put me at was next to this JBL party box, making it virtually impossible to communicate over the phone. When you're in the training phase you literally do all the work for the account manager, then you're expected to make cold calls to people that want no part in TQL. When you do get someone on the phone and make a sale, you wont be seeing any of that money. They have a commission draw set up where you have to be making a certain amount of revenue before you can make commission- thus leaving you to the measly 43k salary. These recruiters and managers SELL you a false dream, the turnover rate there is astronomical for a reason. They will hire anyone that'll learn the system, use them for labor for 6 months, cut them when they don't meet the ridiculous KPI metrics. To be actually successful here you either have to work near 60+ hours a week for YEARS waking at 4am to "snipe" accounts that have been released due to inactivity, or be handed an account by a retiring SR level manager. RUN from this company!

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