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      TimelyCare

      Engaged employer

      TimelyCare reviews

      All the five star reviews are not honest - Customer Success Manager TimelyCare Employee Review

      1.0
      Oct 2, 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The co-workers are truly the best part of this company. Leadership does a good job of hiring people who fit into a similar social culture, so it’s easy to get along with others and build good relationships. The people here are genuinely nice.

      Cons

      Unfortunately, the structure and leadership of the company leave a lot to be desired. On the Customer Success team especially, the hierarchy feels very unfair. Employees who have been with the company for years, with significant knowledge and experience, are paid less than new hires who often come in knowing nothing. There is little opportunity for growth or promotion within the company, as leadership tends to hire externally rather than developing and moving up internal talent. Leadership has also grown detached from the original mission and values. This is supposed to be a healthcare company focused on helping people, but now it feels like money is the only priority. Leadership will even misrepresent contract pricing or change terms for schools, leaving frontline employees to be the “bad guy” delivering difficult news. Over the years, many strong leaders have left because of the toxic work environment, and the heart that once made the company special is no longer present. For many employees who stay, it isn’t out of passion for the job, it’s because the job market is tough. That says a lot about the state of the workplace.

      avatar
      TimelyCare Response
      8mo
      Thank you for sharing your experience and for recognizing the great people who make TimelyCare special. We appreciate your three-plus years with TimelyCare, and we’re sorry to hear about your concerns and truly appreciate your honest feedback. Guided by employee feedback, TimelyCare has established formal pay banding, reviewed quarterly through our merit process, with annual compensation benchmarking to ensure internal equity and market alignment. While pay band details are not discussed broadly, they are designed to provide structure consistency in how we evaluate and reward our employees. We’ve also expanded leadership development through monthly People Leader meetings, mentorship opportunities (both internal and external through our private equity partnerships), and programs designed to support emerging leaders. As part of our 2025 refresh, our leadership team reaffirmed our purpose and values to ensure transparency, integrity, and care remain at the center of how we make decisions and support both our campus partners and one another. As we continue to grow, we’re committed to listening, improving, and ensuring that our culture, transparency, and career growth opportunities reflect the mission that brought us here. We care deeply about our culture and transparency.

      Explore other reviews about TimelyCare

      5.0
      Jun 10, 2026
      Professional
      Recommend
      CEO approval
      Business outlook

      Pros

      TimelyCare has a strong mission focused on improving student well-being, which makes the work feel meaningful and impactful. The people are collaborative, supportive, and genuinely care about both employees and the populations we serve. Leadership is invested in growth, and there are opportunities to take on new challenges and expand your skills. The company has embraced flexibility and continues to evolve as it scales.

      Cons

      Like many fast-growing organizations, priorities can shift quickly, which sometimes creates ambiguity around processes and decision-making.

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      TimelyCare Response
      1w
      It is meaningful to see our mission, people, and culture reflected in your experience. We believe great work happens when talented people are trusted, supported, and connected to a purpose that matters. As TimelyCare continues to grow, we are focused on creating clarity, investing in our people, and building on the culture that has helped us expand our impact for students and campus communities across the country.
      1.0
      Jun 11, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I genuinely don’t think there are any other than the people (who they’re burning out or forcing out)

      Cons

      To the Glassdoor responses from TimelyCare: “we found no record of the specific incidents referenced” is a strange thing to say about anonymous reviews. What exactly are you looking into — Slack messages? Zoom recordings? The implication that you’re investigating who wrote these reviews is more revealing than anything the reviewer said. The irony is that the very culture described in every negative review — retaliation against anyone who speaks up — is exactly why employees can’t give honest feedback internally and have to resort to anonymous posts in the first place. And then those posts get publicly discredited. I’ve been gone over a year and I’m still untangling what this place did to my sense of self at work. That doesn’t happen at healthy companies. Good luck to everyone still there.

      7
      avatar
      TimelyCare Response
      1w
      We hear the concern behind this review. Anonymous feedback can reflect experiences people may not have felt comfortable sharing elsewhere, and that is important for us to recognize. We read reviews in full, pay attention to recurring themes, and use feedback from multiple sources to better understand where trust, communication, and support need to improve. Our focus is not on identifying anonymous reviewers, but on understanding feedback and continuing to strengthen the employee experience for current team members.
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