Behind the Curtain: A Toxic Culture Hidden by a Glamorous Brand - Anonymous employee Ticketmaster Employee Review

Unfortunately, my experience working at Ticketmaster was extremely disheartening. Despite consistent glowing feedback from managers, colleagues, and clients, my role was offshored without warning and I was made redundant. Meanwhile, underperforming staff with excessive sick leave were retained simply due to tenure, regardless of their work ethic or contribution. There is a troubling culture of favoritism, with long-standing employees often behaving inappropriately without consequence, including making offensive remarks that go unchecked. Management - particularly at the senior level - demonstrated toxic behaviours, including sexism and racism behind closed doors, which created a psychologically unsafe environment. To make matters worse, when I left, IT failed to return my personal equipment and the company refused to take responsibility, ignoring my repeated attempts to recover my property. The lack of accountability and basic professionalism was astounding.