Hot Mess - Sales Representative Thoropass Employee Review

Thank you for the feedback and I am sorry that this was the experience you had. Like most startups, we are a growing company and trying to build a better place to work. Regarding fairness and leadership capability, we just recently introduced a structured performance discussion process and launched our first ever Leadership Development program for new managers. I hope that these steps will start to build the type of leadership capability that can prevent others from having the perceptions you were left with. Regarding transparency, we hold bi-weekly All Hands meetings where we share detailed business goals and results candidly and take anonymous questions from our employees live on the call. There are other reviews here on Glassdoor that clearly highlight our transparency as more than other startups and helpful in understanding the health of our business. Finally, culture: again, like many startups we work hard to make this a great place to work. We recently relaunched our Values to help our team align their efforts. We support many Employee Resource Groups who want to rally around their peers and include them in celebrating or commemorating their shared experiences and we run an annual engagement survey to gather feedback and find ways to address the issues that are surfaced. In sum, Thoropass is not a perfect place and we are facing many of the same struggles that other startups and tech companies are facing in the current economic environment. However, we are always serious about being open to feedback and continuously trying to improve the employee experience . Again, thank you for taking the time to write about your experience, while different from many other reviews here on Glassdoor, each employee perspective is important and we will take it into account while we continue to grow the business and scale the culture. Sincerely, Joe Bast VP, People & Operations