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The UPS Store

Part of UPS

Is this your company?

Amazon returns, yikes - Sales Associate The UPS Store Employee Review

4.0
Apr 17, 2022
Recommend
CEO approval
Business outlook

Pros

-Small family-like environment -shipping pre-packed packages is fun and easy -Pretty versatile job for a “retail store” -Became a notary public here

Cons

-Amazon returns. 80% of the customers are Amazon return-ees and these are not fun or pleasant. Most people don’t read instructions on how to package their Amazon returns and get really mad at you, the associate, if you inform them they need to have a box, label printed etc -Customers just seriously get mad all the time here. I’m not sure why, maybe because they felt like coming to the UPS store was a chore in the first place anyway? Constant complaints about the high cost of shipping, boxes, minimum print fee, whatever, it could be anything but it’s a consistent daily thing -No PTO or benefits

Explore other reviews about The UPS Store

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Promotion worthy if you are diligent. Great potential

Cons

Large amount of skills required to learn

2.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

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