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The UPS Store

Part of UPS

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Good place to work - Customer Service Representative (CSR) The UPS Store Employee Review

5.0
Aug 9, 2021
Recommend
CEO approval
Business outlook

Pros

Stays busy I had an amazing manager. Good pay

Cons

A lot of Amazon returns with customers who have no idea how to get the barcode so there is a lot of time spent with customers trying to show them how to use their phones just to get the return code.

Explore other reviews about The UPS Store

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing work life balance and good benefits

Cons

No cons, amazing company love this world

2.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

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