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The UPS Store

Part of UPS

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Loved my store, but frustrating customer interactions - Sales Associate The UPS Store Employee Review

4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Each store was franchised, so everyone's experience may be different, but I loved the store I worked at.

Cons

The Amazon return customers can be frustrating, and management had a very "customer is always right" attitude.

Explore other reviews about The UPS Store

5.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Promotion worthy if you are diligent. Great potential

Cons

Large amount of skills required to learn

2.0
Jun 14, 2026
Recommend
CEO approval
Business outlook

Pros

Due to understaffing, certain staff gets more hours. Decent enough pay compared to other companies, if you're patient enough (several years later) you can finally move up. You'll do decently if you're put under a decent manager.

Cons

Always understaffed and managers say we are "overstaffed", managers can influence raises to some degree by what they say and their employee biases, etc.

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