Don't believe the fake reviews - Design Consultant The Shade Store Employee Review

Thank you for your input - as you know we welcome any and all feedback. For starters I am hopeful you are aware there are direct lines of communication to all leaders including ownership. I would encourage you to reach out so we can talk through any and all of your concerns. I would like to address several falsehoods and misinterpretations below. Our culture has in no way been negatively influenced by any investor. In fact, quite the opposite especially this year with all of the Covid-related uncertainty. Their support and advice have helped us successfully navigate this unprecedented time. But rest assured our family continues to be in control on all levels on a daily basis as well as decides upon any and all new leaders. Our customer care department is collectively the largest it’s ever been and we continue to invest heavily in resources to support our customers with any and all assistance they need. That is the backbone of our company for the last 75 years. We continue to react to customers’ needs and how best to serve them, including huge investments in additional people to ensure our customers are all having a great experience. Our HR department is fully functional, available 24/7 and has accomplished more positive change this year than ever before. As per company policy - any and all HR escalations go right to ownership. And PTO is updated in our system; if you ever have a question on that you can contact anyone in HR or on the management team. The idea that you can’t get in touch with anyone is most alarming as you have direct access to any and all leaders (cell phone, desk phone, email…all published and available). That includes me and all other founders. No doubt this has been a challenging year on so many levels and open communication is more important than ever. We appreciate your hard work and focus this past year; department by department, everyone has stepped up. And we are investing even more to hire additional talent and provide additional resources. These are actions, not just words. Many companies—including many of our competitors—are not in a position to make the investments in our people and processes that we have made and continue to make. I look forward to an opportunity to speak to you further on this should you so choose and I hope this at least clears things up a bit.