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      The RealReal

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      The RealReal reviews

      Toxic workplace culture - Training Associate The RealReal Employee Review

      2.0
      May 16, 2025
      Training associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits. They have a great maternity leave program and healthcare coverage.

      Cons

      The management is clueless to the issues and stress that their employees have, The goals are unattainable, upper management constantly makes changes that make the job harder, there is bullying and favoritism, the turnover is super high and there are very few tenured employees, there isn’t much room for growth within the company. I had a director who was vindictive and would get furious if you didn’t just agree with everything he said and made the workplace toxic. He hired terrible managers who were incompetent and did whatever he said even if it was a bad decision.

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      The RealReal Response
      11mo
      Thank you for sharing your feedback and providing such detailed insights. We are thrilled that you were able to enjoy the benefits associated with TRR and are continuously working to improve the company experience for all employees. We hear you in regards to the drawbacks of this position and we’re sorry to hear that your position's goals felt unattainable. We do not tolerate workplace bullying in any form and are committed to maintaining a respectful and inclusive work environment. We take these concerns seriously and will continue to take proactive steps to ensure all employees feel safe, supported, and valued. If you’d be willing to share more about your experience, we encourage you to reach out to us at https://therealreal.allvoices.co/ so we can better understand and address your concerns.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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