Impossible to hit quota - Luxury consignment executive The RealReal Employee Review

3.0
Mar 25, 2025
Recommend
CEO approval
Business outlook

Pros

Remote and pretty autonomous. Great industry to be in to connect with people and network. Meet cool people. Build relationships.

Cons

This company makes it impossible hit their quotas. You only get raises after you bring in a certain amount of business but if you are in a smaller market this will take much longer than main markets like LA, NY etc. So someone could be with the company for 3 years and not get a promotion or increase while Someone in a better market can get that same increase at 1.5 years because there is more business there. Does not promote retention.

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The RealReal Response
11mo
Thank you for sharing your feedback! We appreciate your kind words in regards to the employee atmosphere and remote flexibility. We understand that meeting goals can sometimes be difficult, and we’re always looking to improve how we set targets to ensure they’re aligned with both our team’s success and the company’s objectives. We recognize that employee retention is critical to our success, and we’re committed to strengthening internal processes, communication, and cross-departmental collaboration to support long-term growth and satisfaction. If you’d like to share any more thoughts or suggestions, feel free to reach out to us at https://therealreal.allvoices.co/.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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