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      The RealReal

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      The RealReal reviews

      Toxic environment in sales - Sales The RealReal Employee Review

      2.0
      Mar 7, 2025
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility, in control of your schedule, wonderful coworkers

      Cons

      Toxic attitude from bosses that view sales reps as numbers on a screen, not people. There's no explanation as to "why" - you're just expected to do what you're told without asking questions. If you fall behind 3 months in a row even if it's not your fault (goals too high, slow season or you have an unfair client database), you are put on PIP. Bosses come up with new things for us to do every week and are not consistent. Just when you make a goal, they set the bar higher. Company is in a lot of debt and they act like it - the pressure is high and in all the wrong places. My health suffered while working there. I do not recommend.

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      The RealReal Response
      1y
      Thank you for sharing your feedback and providing such detailed insights. We’re glad to hear that you valued the flexibility, your coworkers, and the autonomy over your schedule during your time at The RealReal. We also appreciate you bringing up your concerns regarding the sales environment. We recognize the importance of creating a supportive and positive culture for our teams, and we take feedback like this seriously. We are constantly working to improve communication, management practices, and the support we provide to our employees. We truly care about the well-being of our team members, and we’re committed to improving retention and ensuring a healthier work environment moving forward. Thank you again for your feedback. If you'd like to discuss your experience further, please feel free to reach out to trrfeedback@therealreal.com.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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