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      The RealReal

      Engaged employer

      The RealReal reviews

      Go in with your blinders off - Senior Fine Jewelry Specialist The RealReal Employee Review

      2.0
      Jan 14, 2025
      Senior fine jewelry specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      They will teach you a lot. I have to give them that - problem is when do you know what’s real and what is a lie?

      Cons

      They give you a lot of information but they also gate keep a lot so when you ask questions you do get answers but never learn why or how to figure it out yourself in the future. They are also VERY wishy washy about certain policies that you can’t track but can be held against you and you have no real idea if they are making things up or not unless you are very good at keeping records of EVERYTHING! You shouldn’t speak up to protect yourself or your coworkers - that puts a target on your back. Understand that once you advance to a certain level you will either have to leave the department to advance or wait for someone else to leave or move up - there is no room for growth past a point.

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      The RealReal Response
      1y
      Thank you for taking the time to share your experience with us. We truly appreciate the feedback and understand your concerns. It’s good to hear that you felt you learned a lot during your time with us, but we also recognize that there were aspects of your experience that didn’t align with the standard we aim to provide. At The RealReal, we strive to support and empower our employees with the tools and knowledge they need to grow. We also encourage employees to explore different paths within the company, and we continue to evaluate how we can enhance career progression at all levels. If you would like to provide more specifics or discuss your experience further, please feel free to reach out to trrfeedback@therealreal.com.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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