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      The RealReal

      Engaged employer

      The RealReal reviews

      This company reminds me of my narcissistic ex - Consignor concierge The RealReal Employee Review

      2.0
      Dec 2, 2024
      Consignor concierge
      Recommend
      CEO approval
      Business outlook

      Pros

      It pays over $20/hr (not anymore I dont think, though)

      Cons

      Literally everything else. I was here for two years. They change SOPs/expectations nearly monthly, it becomes impossible to keep up with KPIs to earn your bonus unless you cheat your way through which ends up screwing everyone else over. Hard to find anyone here who will tell you they dont absolutely hate their job and/or have poor mental health due to the job and negative environment. No advancement. You literally deal with rich people yelling at you all day every day and can do your best to help them and still get negative reviews from those brats and their opinions keep you from getting full pay.

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      The RealReal Response
      1y
      Thank you for taking the time to share your experience. We’re glad to hear that you found the pay competitive during your time with us. We understand that frequent changes in processes and expectations can be difficult to keep up with, and we’re committed to ensuring that these adjustments are both manageable and aligned with the needs of our employees and the business. We also take feedback about workplace culture and employee well-being seriously. At TRR, we aim to foster a supportive and positive environment where everyone feels valued. We’re continuously working to improve in these areas to better support our teams. If you'd like to share any further insights or discuss your experience in more detail, please feel free to reach out to us at trrfeedback@therealreal.com.

      Explore other reviews about The RealReal

      5.0
      May 8, 2026
      Merchandise operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

      Cons

      When you don't reach your goal, they do get on you/

      2.0
      Jun 13, 2026
      Resales specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

      Cons

      Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

      1
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