shady company ! - Anonymous employee The RealReal Employee Review

1.0
Oct 20, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

most employees are pretty cool

Cons

all that matters to these people is how productive you are, we work off the clock to manage our workload, no overtime, someone always getting let go, sketchy HR department, managers refuse to get on the phone, no advancement for poc, constant confusing changes, etc. A lady admitted she was harassed in a email chain and management spammed the thread to hide it instead of addressing it. just a low vibrational place !

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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