Worst company ever - Retail Store Manager The RealReal Employee Review

1.0
Aug 10, 2024
Recommend
CEO approval
Business outlook

Pros

Make your own schedule Pay was decent

Cons

Worst retail company to work for Managers and operations are not aligned Kept losing merchandise Human resource doesn’t really help New employees are brought onboard at higher compensation than current employees because no one wants to work there Over worked all the time with unrealstic expectations Benefits aren’t the best

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The RealReal Response
1y
Thank you for sharing your feedback, we are disappointed to hear about your experience at The RealReal. Please know we are dedicated to continuously improving the overall employee experience. If you have any specific instances or concerns you would be willing to discuss, we encourage you to leverage the AllVoices platform. Thank you again, for your insightful feedback, and we hope to hear from you soon.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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