It's changing - Anonymous employee The RealReal Employee Review

3.0
Nov 2, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ Decent amount of cool, interesting, friendly, social people still worked there when I left. I would rank this as one of the primary reasons for staying here as long as I did. It's nice to spend the best part of your day with people you like and feel connected to. + Free lunch 4 days a week, breakfast on Fridays + Free coffee / tea + Pay isn't terrible if you're in a desk job type department. + Fairly relaxed workplace. The place is pretty empty by 6:00 PM. + Always something new going on or in the works, it's hard to ever be bored here. + Job security seems above average. Not many people are suddenly fired or laid off. Happens, but usually unwanted employees are just kind of managed out until they get the idea and everyone breathes a collective sigh of relief that they are gone without any drama.

Cons

Location is terrible. It could be worse, but it's nothing to show off. A free shuttle helps, but you basically either need a car, some strong legs and a bike, a million dollars in Uber credit, or a lot of patience on public transportation to work here. The area is not safe at night. Very few attractive lunch or coffee options in this neighborhood as it is an industrial ghetto. New location is in the works but it is uncertain where. The company has a very corporate structure with many organization charts, directors, VPs, etc and a lot of red tape. There are still definitely some enjoyable agile moments where you can just throw a few people together from different departments and figure out the solution really quickly and informally, but things progress towards more management, more oversight, less creativity. Lately the company has been saying 'we're a startup!' to justify any sort of poor working conditions. I'll just say that most people that work their bottom off at a startup have significantly more equity than the average employee at The RealReal Promotion from within does not seem to be a corporate maxim. Many times positions open up above people, and outsiders will be brought in to fill the senior positions. While there are many good reasons to do this, I can say certainly that is does not bode well for preservation of original culture. Yearly reviews only during the month of April, and you will be denied this if you did not start within 6 months of April. This is the only time you can get a raise. I think people would be more engaged if the reviews came more frequently.

Explore other reviews about The RealReal

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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